Modified on Wed, 3 Apr at 9:07 AM

What should I do if I receive an alarm indicating that an SSO is offline?

If you receive an alarm about one or more SSO:s have lost contact with your facility and have stopped sending data, do the following:


  1. Make sure that the product-ID which is shown in the alarm email is the same with the serial numbers of the SSO:s that are in use. If one or more SSO:s have been replaced but not manually removed from the system topology in EnergyCloud, this alarm will activate. 
    1. You can find the System topology under SYSTEM SETTINGS. 
    2. You remove old SSO:s by clicking on the minus sign to the right of the product ID or serial number of the old SSO. Click on UPDATE SYSTEM TOPOLOGY.
  2. Make sure the diode on the underside of the SSO is lit green with a fixed glow. 
    • If it shines with a fixed glow, press the reset button on the EnergyHub for 10 seconds and wait for 5 minutes for the system to restart. If it still doesn't report data to EnergyCloud, reset the system by breaking the AC connection to the EnergyHub, wait for 5 minutes and then restart the EnergyHub again. 
    • If the light is flashing, check what the flashing indicates and contact your installer. 
    • If the diode doesn't shine, contact your installer. 

We constantly want to improve the content in the Knowledge Database and would appreciate it if you give feedback on our articles. Does all the information exist, is there anything that needs to be clarified or is there any information that is missing that would help installing or using the Ferroamp system in general? You can give us feedback by choosing if the article was helpful or not in the options below. 


If you need to get in contact with Ferroamp's Technical Support or if you have any questions about the system, you can do so by creating a ticket here.



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article