What should I do if I receive an alarm indicating that an SSO is offline?

If you receive an alarm about one or more SSO:s have lost contact with your facility and have stopped sending data, do the following:

1. Make sure that the product-ID which is shown in the alarm email is the same with the serial numbers of the SSO:s that are in use. If one or more SSO:s have been replaced but not manually removed from the system topology in EnergyCloud, this alarm will activate. 
   1. You can find the System topology under SYSTEM SETTINGS. 
   2. You remove old SSO:s by clicking on the minus sign to the right of the product ID or serial number of the old SSO. Click on UPDATE SYSTEM TOPOLOGY.
2. Make sure the diode on the underside of the SSO is lit green with a fixed glow. 
   • If it shines with a fixed glow, press the reset button on the EnergyHub for 10 seconds and wait for 5 minutes for the system to restart. If it still doesn't report data to EnergyCloud, reset the system by breaking the AC connection to the EnergyHub, wait for 5 minutes and then restart the EnergyHub again. 
   • If the light is flashing, check what the flashing indicates and contact your installer. 
   • If the diode doesn't shine, contact your installer. 

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If you need to get in contact with Ferroamp's Technical Support or if you have any questions about the system, you can do so by creating a ticket here.