Answer:

The EnergyHub not being able to connect to the internet can be due to many different reasons, as outlined below:

Troubleshooting internet connection issues with the EnergyHub:

• Check that the network cable is plugged into the correct port.
• Ensure that the system has been assigned an IP address, which can be done in the display unit.
• Verify the internet connection.a
• Make sure that the firewall isn't blocking the system from sending information to the EnergyCloud. For reference, an EnergyHub requires the following outgoing traffic to be allowed:

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If you need to get in contact with Ferroamp's Technical Support or if you have any questions about the system, you can do so by creating a ticket here.