Why is it saying "please wait, loading system settings" on the display?

*NOTE: The information below is directed towards installers. Only trained electricians are allowed to install Ferroamp’s products.  

Answer:

During startup, the EnergyHub goes through a display view stating "Please wait, loading system settings." During this phase, the EnergyHub conducts a self-test to ensure all functions are working correctly.

If your EnergyHub doesn't proceed past this menu, follow these steps:

1. Wait for 30 minutes; sometimes, the self-test takes a while to complete.

2. If the view persists:

• Restart the EnergyHub by: 
  a. Cutting off the AC power supply to the EnergyHub. There's often a separate switch labeled EnergyHub, Microgrid, or similar. If not, the main switch of the property can be used. When the switch is turned off, the EnergyHub's display should go dark. 
  b. Wait for 5 minutes. 
  c. Turn the switch back on.
  
• Wait for 10 minutes.

3. If the view still persists:

• Disconnect the network cable from the EnergyHub and restart it.
• If the EnergyHub starts up now, it indicates network connection issues. Troubleshoot the property's network.

5. If the view continues to persist:

• Contact Ferroamp's support here.

We constantly want to improve the content in the Knowledge Database and would appreciate it if you give feedback on our articles. Does all the information exist, is there anything that needs to be clarified or is there any information that is missing that would help installing or using the Ferroamp system in general? You can give us feedback by choosing if the article was helpful or not in the options below. 

If you need to get in contact with Ferroamp's Technical Support or if you have any questions about the system, you can do so by creating a ticket here.